Electricity No Problem (“ENP”, “we”, “us”) is a proprietary firm of Mr. Ajay Porwal, with its office at 268, Anoop Nagar, Indore, Madhya Pradesh 452010. This notice explains what personal data we collect through electricitynoproblem.com, why we collect it, and the rights you have under the Digital Personal Data Protection Act, 2023. For the purposes of that Act, ENP is the Data Fiduciary for the personal data described here.
What we collect
- When you send an enquiry or book a consultation: your name, organisation, phone number, email address, state and distribution company, and the description of your matter. Please do not include documents or details you do not want us to see; we will ask for documents when they are needed.
- When you apply for a job: the CV and covering details you email to us.
- When you call, email or message us on WhatsApp: your number or address and what you send us.
- When you browse the website: information about your device and visit, such as pages viewed, approximate location from your IP address, browser and device type. We use Google Analytics for this, which sets cookies in your browser.
Why we use it
- To reply to your enquiry, assess your matter, quote for our services and provide them.
- To consider your application for a role at ENP.
- To understand how the website is used and improve it.
- To keep records we are required to keep by law, including for tax purposes.
We process your personal data on the basis of the consent you give when you submit a form, email or message us, and for the legitimate purposes the Act allows, such as complying with the law. We do not sell your personal data, and we do not use it for advertising.
Who we share it with
We share personal data only with service providers that help us run the website and our office, and only as far as they need it: our website and email host (Hostinger), Google Analytics, and WhatsApp when you choose to contact us there. Some of these providers may store data outside India. We may also disclose personal data where the law requires it, for example to a court, regulator or government authority.
How long we keep it
We keep enquiry and consultation details for as long as we need them to respond to you and provide our services, and then for as long as the law requires for our records. Unsuccessful job applications are deleted within 12 months. Analytics data is kept in line with Google Analytics retention settings, which we set to 14 months.
Your rights
Under the Act, you may:
- ask for a summary of the personal data we hold about you and how we use it;
- ask us to correct, complete, update or erase your personal data;
- withdraw your consent at any time, which will not affect anything we did before you withdrew it;
- nominate another person to exercise these rights on your behalf in the event of your death or incapacity; and
- raise a grievance with us, and if you are not satisfied with our response, with the Data Protection Board of India.
To use any of these rights, write to info@electricitynoproblem.com with the subject “Personal data request”. We will respond within 30 days.
Grievances
Grievances about personal data can be addressed to: Mr. Ajay Porwal, Electricity No Problem, 268, Anoop Nagar, Indore, Madhya Pradesh 452010. Email: info@electricitynoproblem.com. Phone: +91 98269 71771.
Cookies
The website uses cookies set by Google Analytics to count visits and understand how pages are used. You can block or delete cookies in your browser settings; the website will continue to work without them.
Security
We take reasonable security measures to protect your personal data, including an encrypted connection to the website. No method of transmission over the internet is completely secure, so please do not send sensitive documents through the website forms.
Children
The website and our services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18.
Changes to this notice
We may update this notice from time to time. The date at the top shows when it was last changed.